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Customer Success Ops — build the tools, dashboards, and automations that power the CS team.
At LimeChat, our mission is to build AI agents that run the full customer lifecycle, across chat and voice, reliably in production. Leading enterprises and brands across BFSI, auto, real estate, telecom, hospitality, education and consumer use our agents for millions of customer conversations every month.
We're backed by Y Combinator (W21), pi Ventures, Stellaris Venture Partners and Titan Capital, and we're a Meta Business Solution Partner. In 2026 we won Meta's Excellence in Messaging Innovation award and the Times of India AI in Customer Experience award.
Our co-founders are IIT Delhi Computer Science alumni with AI research backgrounds (CMU, MIT). Both were nominated for Forbes 30 Under 30 Asia (2023).
We’re a tight‑knit crew that moves fast, sweats the details, and owns outcomes. If that sounds like your vibe, you’ll feel right at home.
Some Quotes We Live By
Our CSMs manage dozens of brands each. Your mission is to make the CS team faster and sharper by building the tooling, automations, dashboards, and analysis muscle that turns customer signal into action. You’ll partner closely with CS, Product, Engineering, and Data to keep workflows smooth and outcomes measurable.