General Information

Sector of the Startup

Artificial Intelligence, E-commerce

Sub-Sector of the Startup

Conversational AI, Customer Engagement Solutions

Punch line

AI-Powered Conversational Commerce: Elevating E-commerce Brands on WhatsApp and Instagram for Superior Support, Sales, and Marketing.

What does LimeChat do?

We've all encountered frustrating customer service experiences due to poorly-trained agents, slow response times, or a lack of transparency. In recent years, numerous chatbot companies have emerged to address these issues by reducing costs and aiming to enhance customer experience. However, these chatbots often fall short, offering only limited click-based workflows or answering simple FAQs.

With over 2 million consumer brands worldwide, each is seeking innovative ways to engage online. LimeChat has developed advanced Level 3 Conversational AI technology, enabling brands to let customers buy and engage directly through platforms like WhatsApp and Messenger. Our platform triples sales conversions compared to websites and offers smart chat re-engagements twice as effective as email and SMS campaigns.

We're collaborating with top Indian D2C brands like Wow Skin Science, Mamaearth, and HUL, and are now focusing on global mega-brands. Over the past six months, we've processed over 100 million messages and sold more than 100 thousand products. The year 2024 marks a significant turn towards conversational commerce, and LimeChat is poised for growth.

LimeChat's recognition includes selection in YC 2021, seed investment from leading VCs such as Stellaris Venture Partners, Pi Ventures, and Titan Capital, and partnerships with industry leaders like Meta and Microsoft for product and GTM collaboration. Our notable backers include Kalyan Krishnamurthy (CEO of Flipkart), Sujeet Kumar (Founder of Udaan), and Ramakant Sharma (Founder of LivSpace).

Company’s Vision / Mission

Slogan: “Exceptional WhatsApp Experiences with AI”

LimeChat's Vision: We aim to redefine how brands connect with their customers, setting a new standard in personalized shopping experiences. Envision real-time conversations with brand representatives, seamlessly integrated as you shop online. Our mission is to transform e-commerce interactions into meaningful and engaging experiences through chat. By enabling brands to communicate effectively with their customers, we create lasting relationships and repeated engagement. With LimeChat, experience the future of personalized e-commerce – where every chat enhances the shopping journey.

The Problem

We primarily serve mid-sized e-commerce brands—companies selling physical goods via online platforms, primarily on Shopify. Our solutions are specifically designed for two key roles within these brands: the Head of Customer Experience (CX) and the Head of Marketing.

Key Challenges of the Head of Customer Experience

• Unified Platform: They desire a single platform to manage all customer experience queries across various channels.
• Scalable Customer Service: As their brand grows, they aim to maintain superior customer experiences without continuously expanding their team.
• Revenue Generation: They strive to transform the customer support function into a revenue source by significantly improving customer retention.
• Insightful Analytics: They wish to understand the diverse types of user queries across channels to provide valuable business insights.
• Performance Monitoring: They need to keep track of the overall health of the brand's customer experience as well as the performance of the CX team.