<aside> 🍋

LimeChat builds and runs AI agents that handle customer conversations across chat and voice, taking enterprises from AI pilot to production, with agents that get better as they scale.

</aside>

Owner: Nikhil Gupta · Kept fresh by Anoushka Bhatia (Founder's Office) · Last reviewed: 13 Oct 2026 · Questions: #general

<aside> 📅

Founded 2020

</aside>

<aside> 🚀

Y Combinator W21

</aside>

<aside> 💬

Chat + voice AI agents

</aside>

<aside> 📍

HQ: Bengaluru

</aside>

Mission

Build AI agents that run the full customer lifecycle, across chat and voice, reliably in production.

Vision

An AI workforce across every customer conversation.

Read more in Vision, mission and values.

What we do

Businesses talk to millions of customers on WhatsApp, phone calls, web chat, Instagram, email and SMS. LimeChat's AI agents handle those conversations across the whole customer lifecycle:

Qualify leads → Convert → Onboard → Support → Retain

Customers build and change their agents in Agentic Studio, our agent-building platform. It combines predictable, step-by-step flows with LLM reasoning, so agents stay reliable in production. Around it sit our Voice AI, CRM Helpdesk, Marketing platform, Knowledge Base, Test Benches & Audits and Web Chat widget.

Two things make us different:

<aside> 🏁

We get agents into production, not just pilots.

Our forward-deployed teams scope, build and take agents live with the customer.

</aside>

<aside> 📈

Our agents keep improving as they scale.

Every build is tested, audited and traced, so quality goes up with usage instead of down.

</aside>

See ‣ for the full product picture.

Who we serve

• Enterprises and mid-market companies in India, with a growing set of customers in Southeast Asia, the Middle East and Africa.
• Strongest in: BFSI (insurance, lending, mutual funds, credit), automotive, real estate, telecom, hospitality, education and consumer brands.
• Where we started: D2C and e-commerce brands. They are still a core part of our mid-market business.
• Some of the companies that run on LimeChat (internal list): Mahindra (Auto, Lifespaces, First Choice Wheels), IHCL (Taj), ICICI Prudential Life, Axis Max Life, Aditya Birla Sun Life, Mirae Asset, ACT Fibernet, Asian Paints, Hindustan Unilever, Swiggy, Nykaa, Allen, Runwal, Eureka Forbes, Livspace, Mamaearth, Snitch, Kapiva and Neeman's.

<aside> ⚠️

Only name customers publicly (LinkedIn, website, talks) if they have a published case study, or Marketing has confirmed we have permission. Never share pipeline names, contract values or customer data.

</aside>

Our story